Front-line support provides the first line of contact helping our clients worldwide.  Prospective candidates should have great interpersonal skills and an intermediate understanding of Windows based PCs.  This is a full time position.

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Job Description and Responsibilities
As front-line support, you’ll be responsible for being an expert in our software and teaching our customers how to use it.

This will involve:

• Answering phone calls from customers and prospects who have questions about our software.

• Recording videos showing how to use our software.

• Writing knowledgebase articles explaining how to use our software.

• Screen-sharing with customers and showing them how to use our software.

• Learning our software and providing feedback on new features to our developers.

 

Our idea of a perfect candidate is someone who:

• Loves answering questions and helping people out

• Has above-average computer skills

• Has a great phone voice that sounds professional

• Has strong oral and written communication skills

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It is a bonus if you:

• Have experience working in a legal/professional industry (paralegal, bank teller, law clerk, etc.)

• Have experience working with practice management software (Clio, Practice Panther, etc)

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Commitment

This is a full-time, 1099 "Contractor" position with flexible hours.  This means:

• We expect you to work 30-40 hours/week

• If you want time off or need to adjust your schedule, that's fine as long as we know in advance.

• You will technically work for yourself and not us (you won't be an employee)

• You will need to provide any benefits you want (health insurance, dental etc)

• The compensation is really good

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Compensation

Base Pay: $20-$25/hr but if you're absolutely awesome we can go higher.

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Ready to apply?

EMail Us the following information:

• A copy of your resume’

• One paragraph explaining why you want to work for us and why you’re a good candidate.

• A voice recording of you reading the first two paragraphs of the Gettysburg Address